Properly
Overview
Properly is a cleaning management solution for vacation rental owners, service providers, and property managers. It offers automated turnover, remote inspection, training for cleaning personnel.
In a Hurry? Wanna Skip the Wordy Parts?
Recommended for the Following
Individual Self Managing Property Owners – Yes
Property Managers and Co-hosts – Yes, although enterprise-level property care solutions are available with more robust feature sets for property managers who employ their own team of cleaning and maintenance professionals.
Features
Automated Cleaner Scheduling: Yes, Properly integrates with many property management software systems and also directly with Airbnb, Vrbo, and Booking.com for hosts that don’t use a property management software.
Cleaner and Maintenance Payments: No
Cleaner Marketplace: Yes, Properly has a cleaning provider network. Also, an owner can invite cleaners to sign up with Properly so they can collaborate on cleaning projects.
Cleaning checklists: Yes, with real time updates as checklist items are marked complete.
Quality Verification Photos: Yes, cleaners can be required to post photos.
Issue Reporting: Yes, cleaners can report issues through the app.
Inventory Management: No
Linen Management : No
Quality Control Inspections: Yes, Properly offers a remote quality assurance service.
Cleaning Team Screening: Yes, for providers on the Properly marketplace.
Mobile App: Yes, for use by the owner and cleaning professionals to collaborate on cleaning projects.
Customer Support:
- Chat
- Training modules
- Blogs
- Help center
Integrations
- PMS
- BookingSync
- Escapia
- Guesty
- HostAway
- Hostfully
- MyVR
- Newbook
- Rentals United
- Smoobu
- Streamline
- SuperControl
Other Features:
- Provides Training Certification for cleaners to ensure high standards.
- 30-day Free Trial, no credit card needed.
- Optional listing setup service.
- Optional Remote Quality Control service:
- Monitors the photos your cleaners upload in real time.
- If anything does not pass inspection the cleaner is notified right to remedy the issue immediately.
- Optional Guest Communication Service: Responding to booking requests, and handling all pre/post-booking guest communication.
- App notifications as soon as the cleaner starts the job.
- Properhost Ambassador Program – Experienced hosts can mentor new hosts and receive 5% of the new host’s booking revenue.
Pros
- Affordable remote inspection service to ensure your property is guest ready.
- Knowledge library to assist cleaners in addressing issues they may find.
- A guest communication service is available to handle pre and post stay guest communications.
- 30 day free trial
Cons
- There may or may not be Properly providers in your property's area.
- Invoicing of cleaners is not available.
- We found it difficult to reach a person at Properly. The chat bot on the home page did not yield any replies and there wasn't clear contact information on their site. We feel this is relevant for potential users who may need customer support.
Customer Reviews
Give More Than You Take. If you have experience with this product or company, please share your knowledge with the STR community.Leave a Reply
You must be logged in to post a comment.
