Features

Unified Inbox From All Connected OTAs – Yes

Unified Calendar From All Connected OTAs – Yes

Unified Quote Management For All Connected OTAs  – Yes

Rate Management For All Connected OTAs – Yes, you can customize:

• Rates
• Fees
• Discounts
• Mark-ups

Channel Management for the Following OTAs – Sort of.

• Reservation information is managed for Airbnb, Vrbo, and Booking.com to prevent double bookings, but Hospitable users will need to manage listing descriptions, photos, and details for VRBO and Booking.com through each of those platforms instead of only through Hospitable. This can be tedious if you are connected to Airbnb, VRBO, and Booking.com because you will have to update the information in three places instead just through the PMS.

Setup Service – 

• DIY
• Customer support available via:
  • Chat
  • Scheduled Zoom call
  • Video tutorials
  • Support documentation library

Payment Processors – Not currently integrated with any payment processors.

Accounting – Yes, but limited to exporting of reservation financials via .csv files.

Trust Accounting – No

Cleaning and Maintenance –  Yes, automated messaging to teams regarding reservations and individual login for team members.  iCal export can connect your Hospitable calendar to other property care and maintenance solutions.

Reports – Yes, basic reports can be exported as .csv files.

Channel Specific Promotions – Yes, Airbnb only.

External Website integration –  Yes, through booking widget .

Internal Website builder – In beta testing

Email Service Provider Integration – Mailchimp

Review Aggregation from OTAs – Airbnb only

Guest Messaging – Yes, this is one of Hospitable’s best features because of it’s ease of use and reliability.  Customizable message templates are provided.  Messages can be automatically personalized for your guests and message delivery can be scheduled.  Airbnb and Vrbo guests receive their messages through the Airbnb and Vrbo messaging platform.  Messages sent and received through the OTA platform are important if issues arise during the stay and you need to contact OTA customer support.

Guest ID Management – Not built in, but available via integration with Autohost for hosts with more than 25 properties.  

Automated Rental Agreements –  Not built-in, but available via integration with Autohost for hosts with more than 25 properties.  

Digital Signatures for Agreements – Not built-in, but available via integration with Autohost for hosts with more than 25 properties.  A work around can be created by using tools such as Docusign or HelloSign, but it will lack automation. 

Internal dynamic pricing tool – No

External dynamic pricing integration – Yes, Pricelabs.

Security Deposits – Yes, Airbnb only.

Guest Damage Insurance – No, but available via integration with Autohost for hosts with more than 25 properties. 

Guest Vetting – Not built-in, but available via integration with Autohost for hosts with more than 25 properties. 

Mobile App – Yes

Smart Home  –  No, but SmartThings integration is in beta.

Bookings Direct from Facebook – No

Smart Lock Integration – Yes.

• Schlage
• Remote Lock
• August
• Yale 

Upsells and Add-ons – Yes, guest can be offered extended stay, early check-in, and late check-out based on calendar availability.

Property Management Features

• Invoicing – No
• Property Management Reports – No
• Owner Login – Yes
• Owner Statements – No

Customer Service Via – 

• Web chat
• Scheduled Zoom calls
• Video tutorials
• Customer support library

Additional Features: Individual logins can be created for cleaning and maintenance team members.