Warm Welcome and Appreciation
Begin your message by expressing gratitude and thanking them for choosing your property. A warm and friendly tone instantly makes them feel valued and appreciated. Your goal with this section of the message is to assure them that you are dedicated to ensuring they have a wonderful experience during their stay.
Next Steps
Provide clear instructions on the next steps that need to be taken, if any, to finalize their reservation. If you have any specific requirements or policies, such as a rental agreement, make sure to mention them. Emphasize the importance of completing these steps for the safety and peace of mind of both guests and the property.
Rental Agreement and FAQs
If you have guests sign a rental agreement, introduce it as a tool designed to address frequently asked questions and provide further clarity on house rules. Highlight the importance of reading the agreement carefully to ensure guests have a clear understanding of the guidelines and expectations during their stay. Assure them that the agreement aims to create a safe and enjoyable environment for all.
Guest Screening
Additionally, if you use a third-party guest screening solution, you should give your guests a friendly heads-up that they should be expecting a message from your screening solution partner. Since some guests may not be familiar with guest screening this can help put them at ease that the screening message and process is legit and not a scam.
Availability and Communication
Reassure your guests that you are readily available to address any questions or concerns they may have. Encourage them to reach out to you through the Airbnb or other booking platform for prompt and personalized assistance. Highlight your commitment to ensuring a seamless and enjoyable experience and your willingness to provide further information about any aspects of their stay.
What Next
Your guests will also be grateful if you briefly explain when they should expect to receive additional details, such as the door code and property address. Giving them an idea about when to expect this information will help eliminate unnecessary questions and save you time.
Conclusion
Crafting the perfect first message for your Airbnb guests is the best way to establish a positive and trustful relationship from the very start. By expressing appreciation, providing clear instructions, introducing the rental agreement and screening process, and emphasizing open communication, you create an environment where guests feel valued and well-informed. Remember, the first message sets the tone for the entire stay, so invest time and effort into creating a thoughtful and comprehensive message that leaves a lasting impression.